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CanadaDreams
Language & Communication

English for International Tech Support

A bridge program for learners entering higher-paying BPO and support roles serving North American customers.

Learning outcomes

  • Use clear support vocabulary
  • Handle difficult conversations calmly
  • Improve pronunciation for clarity
  • Build customer rapport

Module breakdown

Module 1

Support Language Fundamentals

Master common phrases and structured troubleshooting language.

~110 minutes

Module 2

Empathy and Escalation

Handle emotional conversations and set proper expectations.

~100 minutes

Module 3

Voice and Clarity Lab

Practice pronunciation and conversational confidence.

~120 minutes

Enrollment

Enroll to save progress, unlock AI tutor history, and continue from your dashboard.