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E-commerce Store Management

Back-office excellence for Shopify and marketplace operations

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Course Outline

Week 1

Store Operations Basics

Understand inventory, listings, and order flow.

Estimated time: 90 minutes

Spot inventory mismatches
Maintain catalog quality

Week 2

Returns and Exceptions

Build clear SOPs for return handling and customer updates.

Estimated time: 100 minutes

Reduce refund friction
Improve process consistency

Week 3

Performance Monitoring

Track health metrics and ad spend signals.

Estimated time: 90 minutes

Read baseline store metrics
Flag spend anomalies